Return Policy

Alert Works proudly stands behind the integrity and workmanship of its products. If you are not satisfied with your purchase, you may return it for replacement, exchange, or refund, subject to the guidelines stated below. For warranty claims on defective items, please see Alert Works’ Warranty Claims Policy.

Please follow these guidelines when returning any products to Alert Works:

• Returns must be accompanied by a valid Return Merchandise Authorization (RMA). Click Here to completed the online Return Merchandise Authorization Form.
• A request for an RMA must be made within thirty (30) days of the date of purchase. A copy of your original invoice must be enclosed with your returned item(s).
• Once your request for return is authorized by Alert Works, you will be notified by email. The return item(s) must be shipped to Alert Works within five (5) business days of the date of issuance of the RMA.
• Shipping instructions (including Alert Works’ Returns Department address) will be provided in the email sent to you containing the RMA number.
• The RMA number issued to you by Alert Works must be clearly written on the outside of the return container. Packages that do not display the RMA number will be refused upon delivery.
• Products returned to Alert Works must be shipped postage prepaid. Alert Works reserves the right to refuse COD or freight collect shipments. Original shipping costs and return shipping costs are non-refundable.
• All items must be returned in the original packaging (including, but not limited to, the factory carton, all inserts and manuals, accessories, and packing materials), and must be enclosed in an outer carton. Alert Works reserves the right to refuse the return of any products which are incomplete, have been altered by the customer, or are not enclosed in an outer carton.